IT Service Management &
Digital Transformation Expert
Scaling enterprise operations through automation, security, and exceptional employee experiences.
Core Services
IT Service Management
Optimizing support operations with ITIL frameworks, ServiceNow customization, and data-driven KPI strategies.
Enterprise Mobility (DEX)
Seamless Zero-Touch deployment and management for Windows, macOS, and Linux using Intune, Autopilot, and Jamf.
Automation & Scripting
Reducing manual toil and increasing efficiency with custom Python, Bash, and PowerShell automation solutions.
Compliance & Security
Ensuring data governance, GDPR compliance, and managing robust enterprise access controls.
About Me
I am an IT Service & Support Manager with over 12 years of experience leading customer-facing IT teams. My expertise lies in bridging the gap between complex enterprise technology and end-users.
I specialize in delivering reliability, security, and operational excellence for mission-critical operations and complex research environments, focusing on seamless Digital Employee Experiences (DEX).
Core Competencies
Tech Stack
Tech Stack Use Cases
Zero-Touch Provisioning
Led a major migration to Microsoft Intune and Autopilot for a global workforce, reducing device provisioning time by **70%** and improving DEX metrics.
Emergency Response Center
Designed and deployed critical infrastructure for a high-volume emergency response center, including call center workflows and CRM integration under extreme pressure.
Academic & Research Support
Managed fiber optic infrastructure and delivered specialized IT support for complex scientific environments and diverse OS platforms (Linux/macOS).
Let's Work Together
Looking to optimize your IT operations? Send me a message.